The Coders Guild

Metrics Drill-down Tree

Click any metric to see what drives it. Start at the top and work down to understand how activity-level metrics connect to business outcomes.

Dept
Process
L0
Level 0 - The top-line financial outcome. Everything below feeds into this.
L1
Level 1 - Primary drivers. Revenue, costs, and quality outcomes that directly determine L0.
L2
Level 2 - Operational metrics. The levers you can actually pull to move L1 numbers.
L3
Level 3-4 - Activity metrics. The day-to-day measurements that drive operational performance.
Tracked - measured in a system today with a known value.
Partial - data exists somewhere but not reported or joined up.
Gap - not tracked. Needs creating or connecting.
Click to expand any metric to reveal what drives it. The relationship is shown in italic below each name.
Working document

March 2026. Sources: Feb discovery, Mar 4 coordination, Mar 10 and Mar 17 process mapping workshops, Rob's ops notes, Shelley's Mar 18 PICS dashboard screenshots, and product strategy discovery questions.

Created by Specs for The Coders Guild